how we can help

We create, manage and execute data driven campaigns across various direct response channels, with a particular focus on digital, direct mail, and mobile. We also support clients on their DRTV, telephone and face-to-face activities. You should chat to us if you want a full service agency, or just need some fundraising support. Or a mixture of both. We’re flexible, and we don’t have a one size fits all model that only works for organisations with big budgets.

We understand and recognise the unique nuances in how different supporters behave. As such we develop authentic supporter communications that vary by channel, helping increase net income by keeping more supporters on file.

what makes us different

We’re focused on helping you achieve your financial outcomes

We’re constantly looking to learn from results and apply those learning to your program. If it can’t be measured, then we’re not the right agency for you.

We bring your donors closer to the cause

From morning teas to tours (even chartered plane rides!), we specialise in taking individual giving programs to the next level by having donors experience the organisation in a deeper way.

We’re about

Not only have most of our staff been with us for more than five years, we also have long standing partnerships with data analysts, phone agencies, mailhouses and creatives from all around the world.

We get our kicks from watching organisations grow

We love helping small and medium-sized causes take their individual giving programs to the next level, especially those who are struggling to get the support they need to fuel growth.

our people

Meet our talented and passionate team working from all over Australia.

Jonathon Grapsas

Founder & Director

Jono set up fed in 2011 to help small and medium-sized charities ensure their results match their ambitions. All these years later, and he reckons the fed team have done this by offering a more flexible way of working, which means that smaller organisations aren’t excluded from the sector’s learnings and insights just for being small.

Jono’s passion is working in agencies and helping charities grow their individual giving programs via direct response fundraising. He’s been lucky enough to do this all around the world, starting in the U.K., across the pond in Canada and now back in his native Australia.

Jono considers it a huge privilege to be working with and for an incredible group of fundraisers.

If you like to speak to Jono, contact him via email [email protected]

Sara Mansfield

Senior Consultant

Sara, originally from the UK, lives in Brisbane and has been working alongside the fed team since March 2013.

Sara has worked directly for large and small charities as well as via bespoke direct response partners, such as fed.

While a fundraising all-rounder, Sara has specific expertise in direct response and telephone fundraising. She is super pragmatic and determined to help her clients achieve sustainable growth, often on a shoestring. Her particular passion is helping small organisations focus on individual giving and enabling them to give their supporters the very best care possible.

You can shoot Sara an email [email protected]

Kirsty Graham

General Manager, Strategy & Innovation

Kirsty lives in Brisbane and joined the fed team in October 2016.

With extensive fundraising experience in the charity sector (that’s code for more years than she’d like to count) with organisations big and small including Youngcare and RSPCA Qld, Kirsty has worked across all areas of fundraising. She’s also worked closely with CEOs, Executive teams and Boards to champion change and fundraising growth.

Today, Kirsty loves helping clients to tackle their biggest challenges and greatest ambitions across all areas of their fundraising programs.

Kirsty’s particular passion lies in Gifts in Wills, which she firmly believes presents the single largest opportunity for charities today, having been fortunate enough to witness firsthand the transformational growth that happens when good strategy meets good people working under good leadership.

If you’d like to chat with Kirsty about your program challenges and ambitions, you can reach her at [email protected]

Kate Plokstys

Head of Creative Services

Kate lives in Sydney and joined fed’s account management team in February 2012.

Kate works closely with our trusted, longstanding creative partners to ensure they have all the ingredients necessary to help make magical, record-breaking fundraising campaigns for our clients.

Knowing that the devil is in the detail, Kate is passionate about stories told with richness and depth, no matter the medium.

You can find Kate and her folders of lifts at [email protected]

Josie O’Hara-Davies

Senior Account Director

Josie's been a key member of our Brisbane team since she joined flat earth direct in June 2012. Prior to agency life, Josie worked in the direct marketing team of one of Queensland’s largest cancer organisations.

Josie loves being able to witness donor generosity firsthand. She’s inspired by the way donors can make so much difference and expect nothing in return.

Josie feels grateful for the opportunity to work with the brilliant minds and big hearts of her clients and colleagues.

Feel free to get in touch with Josie via email [email protected]

Margaux Smith

Senior Account Director

Margaux has been part of the fed team since moving to Australia in July 2013. Prior to that, she’d received her post-graduate Fundraising degree in Toronto before working as a direct mail copywriter in London.

A natural problem solver, Margaux is passionate about helping good fundraising programs become great. The numbers are what excite her most – budgets, results, testing…she loves a spreadsheet.

What Margaux likes best about her job is the trust she feels from both clients and colleagues. She never takes that for granted, and always strives to honour the donors who put their trust in us too with their hard-earned gifts.

You can contact Margaux via email [email protected]

Georgie Menzies

Fundraising strategist

Georgie lives in Melbourne and joined the flat earth direct team in January 2022.

Georgie has worked for well-known causes in the health and animal welfare space. She is a fundraising generalist, with a passion for all things individual giving.

In addition to her not-for-profit experience, Georgie has a background in event management. In the past, she has delivered several major sporting, cultural and charity events for national and global brands.

Georgie is passionate about working with clients to develop a strategic approach to building and growing sustainable fundraising programs.

You can get in touch with Georgie via email [email protected]

Drew Powell

Head of digital

Drew lives in Brisbane and joined the fed team in July 2022.

With a wealth of experience working with small and medium sized business in the corporate sector, Drew brings his digital marketing skillset into the fundraising world to help our clients scale and optimise their digital programs.

Drew is passionate about perfecting his clients’ current online programs and helping to broaden the scope of their digital fundraising campaigns.

You can reach out to Drew at [email protected]

Hannah Macauslane

Account Director

Since joining flat earth direct in 2015, Hannah has been able to draw on her experience working client-side, which means she genuinely gets the needs and pressures of working within a not-for-profit and how to best bridge that gap between client and service provider.

Hannah enjoys all aspects of individual giving, but she does have a soft spot for regular giving and maximising the potential of these programs. Most of all though, Hannah loves that working with fed means working with incredible people to make incredible things happen.

Hannah is based in Brisbane, and you can drop her a note at [email protected]

Tom Thümer

Account Manager

After four years’ experience in corporate advertising and marketing, Tom made the jump to non-profit land in 2017 and has loved every minute.

Since then, he’s spent time with the fine people at RSPCA Victoria and CARE Australia, specialising in individual giving campaigns, building monthly giving programs, and all things digital fundraising.

Based in Noosa on the Sunshine Coast, Tom loves that the work he does mixes his passion for data with creativity. He thoroughly enjoys working with our inspiring clients, helping them to continually expand their programs.

Tom is always happy to talk, so shoot him an email via [email protected]

Carl Faulkner

Account Manager

Carl joined the fed team in October 2022, bringing with him over three years of experience in community fundraising from his native United Kingdom.

Now in Melbourne, Carl has embraced the move from online crowdfunding to direct response fundraising, and is proud to be working with some incredibly passionate colleagues and clients.

The most satisfying part of working at fed for Carl is being able to witness the impact of donor generosity firsthand, and the pride that comes with being part of a team making positive changes to the world.

You can send Carl a message at [email protected]

Emma Morrissey

Account Director

Emma joined flat earth direct in March 2019, after working within fundraising teams at a number of large Queensland not-for-profit organisations.

Emma is passionate about working within a purpose-driven industry, having been involved in fundraising both personally and professionally since 2011. Emma’s favourite thing about her job is witnessing the impact that organisations can make to people’s lives—she’s a bit of a softie at heart.

It’s really a no-brainer that Emma ended up at flat earth direct working from the Gold Coast, being drawn by the opportunity to do good work with good people for great causes.

You can shoot Emma an email [email protected]

Julia Bergin

Account Manager

Give her a sec - she only just started!

Josie Brazel

Senior Account Manager

Josie is based in Bendigo, Victoria, and joined fed in October 2021 after 11 years of implementing multi-channel direct response campaigns for both non-profit and commercial organisations.

Today, Josie aims to work as a seamless extension of her clients’ teams, while drawing on her all-rounder skillset to deliver highly successful direct response campaigns.

Josie loves that her days at fed are spent working alongside a truly amazing bunch of people who genuinely care about their clients and consistently do great work to champion their causes.

You can say hi to Josie at [email protected]